Hire terms and conditions

Every hire from Grafton Hire, from a pie warmer to a 21 m marquee, is covered by the terms and conditions in the document below. Paying a deposit means you have read and accepted them. The summary on this page is a guide to the main points; the PDF is the agreement.

Download the T&Cs (PDF)

The main points

Not sure about something?

Ring the yard before you book and we will walk you through it.

Call (02) 6643 2878

Monday to Friday 7:00am to 4:00pm. 71 Spring Street, Grafton NSW 2460.

Looking after the gear

  • You are responsible for the equipment from the moment it is delivered or picked up until we collect it or you return it, and you hire it at your own risk.
  • Do not move the equipment from the location on the invoice, or sub-hire it to anyone else, without our permission.
  • Follow any written or verbal instructions that come with the gear, and only use it for its designated purpose (for example, indoor items stay indoors).
  • Return everything clean, dry and properly packed, and have it ready and accessible for our driver if we are collecting. Cleaning, drying and any damage from poor packing is charged to you.
  • Cutlery, crockery, glassware and catering equipment must be cleared of food and drink before it comes back. A cleaning charge of $50 to $200 per order applies if it is not. Call the office if you cannot clean it yourself.
  • Keep confetti away from the Americana chairs and ottomans, and do not leave chairs outside or under trees overnight. Stained chairs are charged at replacement cost.
  • Protect the equipment from the weather during the hire and while it is waiting for collection.
  • Do not attempt repairs. If something breaks down, call us straight away. We may inspect, repair or remove the gear at any time.

Deposits and payment

  • A 10% deposit confirms your order, and paying it means you accept these terms.
  • Full payment is due 7 days before the event date. Instalments are fine.
  • Pay by credit card, bank transfer, cash or EFT. Quotes are in Australian dollars and cover the stated hire period only.
  • Charges for loss, damage, repairs or extending the hire are payable by you, along with any costs involved in collecting them.
  • We may decline or cancel an order, including where a quote contains a pricing or typing error.

Damage waiver

  • A 5% damage waiver (excluding GST) covers normal wear and tear and accidental damage to an item, as long as the repair or replacement cost is no more than 10% of that item's hire fee.
  • It does not cover damage from overloading, misuse, abuse or improper servicing; loss or disappearance of the gear; damage from fire, storm or accident; late returns without an approved extension; or damage from poor cleaning, drying or packing.
  • Stains that cannot be removed are charged at replacement cost.
  • Glassware breakage is covered up to 4 glasses. Beyond that, breakages are charged per glass, starting at $3.30.
  • Our count and assessment of the equipment's condition before dispatch and on return is final.

Cancellations

  • Cancelling an order, or items on it, may forfeit the booking deposit.
  • A 10% cancellation fee applies if you cancel within 30 days of the event, and 50% if you cancel within 5 days.
  • If we cancel an installation because dangerous wind is forecast for the hire period, you receive a full refund.

Marquees and weather

  • Our marquees are commercial grade and engineered to withstand wind gusts of 50 km/h.
  • If gusts above 50 km/h are forecast on or before the event day, you agree to the changes we recommend: adding walls, moving the marquee, or in extreme cases cancelling the installation.
  • We reserve the right to cancel any installation when the forecast includes dangerous wind gusts.

Delivery, collection and set-up

  • Delivery and collection fees depend on the distance from the yard, how much gear is going out and the installation time. We confirm the fee once the order is settled.
  • Most marquees are delivered and installed by Grafton Hire only, with a delivery fee applying.
  • We set up marquees and dance floors. Tables, chairs and other furniture are delivered for you to set up.
  • Pick up from 71 Spring Street between 7:00am and 4:00pm, Monday to Friday. Delivery charges are based on weekday runs in those hours, and after-hours or weekend delivery and collection costs extra.
  • Weekend hires are usually delivered Thursday or Friday and collected Monday or Tuesday.
  • Someone needs to be there to accept the delivery and to hand the gear back. A failed collection attempt incurs an extra fee, and gear that is not ready or returned on the agreed date incurs a late charge.
  • If you change the installation or delivery requirements during or after delivery, the extra labour is charged to you.

Liability and permits

  • You are responsible for any permits or plans needed to use the equipment, and for the fees involved.
  • You indemnify Grafton Hire against property damage or personal injury arising from the use of the equipment, including contact with underground cables, pipes or other services, and any surface repairs.
  • You should hold liability, property and casualty insurance sufficient to cover the equipment while it is in your care.
  • Where more than one person hires, liability is joint and several.

Photos at events

  • We may photograph our equipment at event locations for use in our own publications and media. Photos focus on the gear and are chosen to leave out recognisable people and private property.

These terms can be updated from time to time. The version published on this site is the current one, and the full document takes precedence over this summary.

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